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I remember sitting in a job interview many years ago and being told I did not have enough experience to be awarded the job. How in the world was I supposed to GET experience if they would not hire me?? That particular ‘experience’ would season the way I would hire people as a business owner in the future. Experience is a double-edged sword- we often gain experience by figuring things out while we are on the way to becoming proficient! When we are looking at filling positions here at TMC, we definitely ‘consider’ work experience but not how you might think! Here are the top 5 things we are looking for before we make a HIRING decision (in the order in which we feel they are important): 1- The Ability to Follow

Welcome to Total Merchant Concepts Excellence is Our Minimum Standard! Many businesses promise excellent customer service… at TMC, it is our PASSION! From the moment you begin speaking with our representatives all the way through to becoming a merchant or a referral partner, you will experience our top-notch service. Our Commitment to Excellence will be apparent each time you work with our team and your experience will leave you thinking that Excellent Service is alive and well!   To accomplish this level of service, we hire professionals who are committed to Excellence and we set the bar high when it comes to providing you with responsive, competent and knowledgeable care. We encourage our referral partners and our merchants to give us all types of feedback so we can remain in a constant state of improvement.  

When we train our referral partners to send their members to our company, we make some HUGE promises related to the level of service they can expect from our team. We’ve even been accused of implying that our staff can Walk on Water! Well, they do not walk on water (that position was filled over 2000 years ago), but there is a reason why we feel so comfortable making large promises regarding the service level of our team: THEY DELIVER! Each of our staff members truly cares about the businesses they have the privilege of working with and they know their stuff! Helpful Tips To Deliver Service With Passion At TMC we know that our staff is passionate about what they do because if they are not, we do