We Don’t Fix Ice Machines… Or Do We?
On my way to the airport this morning, I passed a large white van with bold lettering on the side:Ice Machine Service Company. The moment I saw it, I smiled because it reminded me of a story from years ago at TMC. One of our merchants—a fast-food restaurant—called our office in a panic because their ice machine had stopped working. Now, for context… we are a credit card processing company. Most companies in our industry would have immediately responded with:“Sorry, you’ve reached the wrong company.” And technically, they would have been correct. But at TMC, we’ve always believed customer service is bigger than the specific product you sell. So instead of dismissing the call, one of our team members started asking questions. “When