Developing a Culture of Positive Growth and forward progress has been something I have worked on for years! The idea of turning my Credit Card Processing Company into so much more- has always fascinated me and made working in the business anything but mundane!
Today, TMC is a rare company- a place where people GO TO GROW and a place where people take enormous pride in their work and the impact they have on people.
The beautiful part about this ‘second baby’ of mine is that it is also a profitable, systemized business that offers great career opportunities for existing and new team members. Looking back over the years, the transition from ‘business as usual’ to ‘business with a heart & a purpose’ was not easy but it was and remains very rewarding! Here are the top 3 things that made that transition possible:
- POWERFUL QUESTIONS
The entire transformation of our company started with a simple but powerful question: What are you doing with the people God gave you? My initial answer was ‘not as much as I could’ and that answer bothered my spirit! Over the years as I have worked to be able to answer that particular question better, I have also realized that the quality of the questions we ask ourselves play a powerful role in the direction and results of our lives and our businesses! Asking GREAT questions produces amazing results. Those questions also lead to a critical factor in business success.
- POWERFUL SYSTEMS
Answering great questions about how we elevate our service or increase our profits lead to implementing great SYSTEMS in our businesses. Systems take the pressure off of your team and help them focus in on taking care of the clients you serve. When each area of your business is properly systemized, you can move people in and out of roles with ease, you can create career paths and opportunities beyond just a basic J O B and you can help your team realize their dreams even faster. Systems help you produce predictable results and a healthier bottom line. Great questions lead to great systems and great systems help you attract, engage and retain great people- which may be the most important success component in any business!
- POWERFUL PEOPLE
People are why any company exists- we need the services and we need the paychecks! The people we surround ourselves with make all the difference in the success of our companies. As a business owner/leader, the people I gather advice from determine the direction of my company. As a manager/leader, the people I hire determine the success of my department. As a team member/leader, the people I take direction from have a direct impact on my personal success. Powerful people who share core values, clarity and purpose turn ‘business as usual’ into ‘business with a heart & a purpose’
The questions we ask ourselves, the systems we put into place in our businesses and the people we surround ourselves with have the POWER to craft an incredible future. Here at TMC, we are always asking better questions, always looking to streamline processes and we are always AMAZED at the caliber of people we take advice from, have leading our team and have working in every role. Together we have created (and continue to create!) a place where people GO TO GROW!!
Following Instructions, Great Communication Skills, Core Value Alignments, Natural Wiring, and a willingness to be part of a great team TRUMP experience every single time! For more information on our 5-Step Hiring Process:
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