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Consumers have a TON of control in the marketplace. They can lift businesses up with their purchases, and they can bring businesses down by withholding their spending. When a consumer elects to dispute a charge, it is called a CHARGEBACK, and that action can have serious financial repercussions for businesses!   Sometimes, a cardholder does not recognize a charge on their monthly credit card statement. In this instance, they can call their card company and request a copy of the receipt. In MOST cases, these RETRIEVAL REQUESTS are enough to satisfy a cardholder, and they remember their charge. Be sure to respond to these requests rapidly, as failure to respond within the limited time frame provided can cause the unnecessary loss of funds for your business. Below, you will find a list of

It’s a year round ongoing threat these days, so you need to be very aware of what you click on! Have you ever had your heart skip a beat after clicking on something, or opening an email attachment, initially thinking it was legit, but then realizing something just doesn’t feel right? Chances are that you, or someone you know, may have been a victim of an attempted email phishing scam. Over the years, there have been various kinds, from erroneous UPS delivery notices to websites that are replicated so close to the real thing that you would have a hard time believing it’s fake. The good news is: – there are things we can do to minimize the chances of falling victim to one of these scams. In

More than 98.2 million individuals were impacted by the 10 biggest data breaches in the first half of 2021. In 2023 that number rose to 349 Million and jumped again to 5.5 Billion on 2024! Data breaches continue to soar and have caused a lot of our merchants to call in and ask more questions about PCI Compliance.   Could this happen to me? Is my business compliant? Do I need to do anything else to make sure my customers’ cards are protected? We have seen PCI Compliance go from an unknown, fee-related issue to a very critical part of making sure businesses are insulated from breaches and fines. Instead of merchants asking questions like ‘WHY do I have to be compliant, they are now asking questions like ‘HOW do I protect myself and

There is so much ‘complicated’ talk about security, compliance and all of the things we need to do to keep our personal information safe that sometimes we just need a little reminder of the BASICS.   This week our team is reminding all of our merchants and future merchants about the basics of Merchant Account Security. Here are a few simple things that you and your team can do to keep your account secure! Don’t Give Out Personal / Sensitive Information   Unless you have a personal connection with someone trying to get information, it is best to keep your sensitive data locked down! Merchant ID information Terminal Data Checking Account information Personal Data   Make sure that your staff knows they should not divulge personal information. Many well-meaning employees have