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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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Latest Posts

Security, Do You Have It?

Cheri Perry July 7, 2025

There is so much ‘complicated’ talk about security, compliance and all of the things we need to do to keep our personal information safe that sometimes we just need a little reminder of the BASICS.   This week our team is reminding all of our merchants and future merchants about the basics of Merchant Account Security. Here are a few simple things that you and your team can do to keep your account secure! Don’t Give Out Personal / Sensitive Information   Unless you have a personal connection with someone trying to get information, it is best to keep your sensitive data locked down! Merchant ID information Terminal Data Checking Account information Personal Data   Make sure that your staff knows they should not divulge personal information. Many well-meaning employees have

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 A Little Light, Even For a Moment

Cheri Perry July 4, 2025

Some days are heavier than others, not because of our own burdens, but because we’re invited to witness the weight others are carrying. Yesterday was one of those days.   I sat across from two people who are deeply hurting. Decades of pain, fractured relationships, unresolved wounds, and the absence of intentional growth had left their lives in pieces. It would have been easy to write them off as “difficult” or “too far gone”but something told me to lean in instead.   And that’s when the shift happened. Not because I had all the answers. Not because I offered any kind of magic solution. But because I offered space.A quiet place to be seen.A little love.A little laughter.A little loud music.   And in that space, something softened.

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Upselling: Pushy Sales or Excellent Customer Service?

Guest Blogger June 30, 2025

Did you know? Upselling can be one of the most effective ways to serve your customers—and strengthen your processing performance.   Often, upselling gets confused with pushy sales tactics. But when done right, it’s actually a form of proactive customer care. It helps people get what they need the first time, prevents frustration, and deepens trust. Think about it:   Buying a device without the right accessories is frustrating. Being unaware of a feature you could have used costs time. Missing out on a service you offer sends customers elsewhere.   These are missed opportunities—not just for revenue, but for building relationships.   When you upsell with integrity, you’re:   Preventing service gaps Anticipating customer needs Educating your buyers Adding value to every interaction   This is especially

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Simplify & Break It Down: The 5 Steps of Hiring

Guest Blogger June 23, 2025

Did you know? The way you hire impacts everything—from how your team handles service calls to how well your processing systems are managed.   At TMC, we’ve learned that experience matters, but it isn’t everything. The right team is built by prioritizing five key traits that set people up for success. Ability to follow instructions. This matters in every area of our work, including compliance, service, and transaction accuracy. A team that can follow instructions is easier to train and more dependable. Strong communication skills. Processing is detail-oriented, and much of our support happens over the phone. Candidates need to be able to communicate clearly and professionally to serve our merchants well. Core value alignment. We’re not just looking for skill sets—we’re looking for people who align with

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Mid-Year Check-In: Are You Measuring, Monitoring, and Managing Your Business?

Guest Blogger June 16, 2025

Did you know? The way you manage your goals directly affects the performance of your payment processing program.   We’re halfway through the year, which makes this the perfect time to reflect on your progress. Are your business goals on track? Are your systems supporting you? Are your customers consistently engaged?   Three habits can help you course-correct or level up, depending on where you are in your journey: Measure, Monitor, and Manage. Measure what matters. Set specific goals around the areas that directly impact growth, like revenue, customer retention, and yes—transaction volume. Knowing your numbers gives you clarity.   Monitor your progress. Just like your payment processor monitors transaction patterns to detect risk, you should regularly check in on your goals. Are you staying on track? Are

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Considering AI: The Future is Now (and It’s Hilarious)

Guest Blogger June 9, 2025

Did you know? Artificial Intelligence is already reshaping the world of payment processing and chances are, it’s affecting your business more than you realize.   AI is doing everything from predicting fraud before it happens to streamlining approval processes for new accounts. That means faster service, safer transactions, and more reliable tools for both you and your customers. Still, AI comes with its fair share of quirks and concerns. While it may help spot chargebacks faster or recommend upsell opportunities based on behavior, it also brings up important questions around privacy, bias, and job automation.   In processing, that means we need to ensure our systems are fair, transparent, and secure. AI can enhance the merchant experience, but only when guided by ethical development and smart oversight.  

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