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Now that we are settled in to the EMV cards, the anticipation remains about credit card fraud and where it will increase as a result of the enhanced card present security. Most anticipate an increase in Card Not Present fraud. Accepting cards over the phone or via the internet can be a bit risky these days so it is important to take the necessary steps to protect your business when you do not have access to the card or the card holder! Visa has many tools to help merchants minimize the risks associated with these types of transactions and their article TAKE THE ORDER BUT DON’T GET TAKEN is a great place to start. Once you have read the article above (click on the link), consider the way

I love surprises! It does not matter what the surprise is, how small it is or where it comes from- just the thought of a ‘surprise’ makes me smile! Well today, we have a surprise for you -a free gift- and it is the very BEST kind of gift: a gift that can have a lasting and positive impact in many areas of your life. As a Certified Ziglar Legacy trainer, I am blessed to be surrounded with great content and amazing people. Over the years, I’ve learned that a constant flow of positive content helps me and my team: Provide a better level of service than our competitors Maintain a positive and productive work environment Live in a personal and professional growth environment Our SURPRISE for you

This past week our country elected a new President in what was certainly the roughest Presidential election I have ever participated in. Having two polarizing candidates makes it tough to decide which way to go and which way would result in GROWTH for the country. Some see lots of hope or turmoil as a result of our election; depending upon your point of view. The experience of the last several months made me think of Customer Service and the two opposing viewpoints that result in conflict, frustration and fractured relationships. Since the end result of an election can be the same as a service experience, let’s have a friendly discussion on the TWO SIDES of the Customer Service issue and see if we can’t find a way to

Ever heard these phrases before? Everything happens for a reason…. Things always work out for the best…. If I only knew then, what I know now…. These kinds of statements tend to be repeated years after a chance meeting or the overcoming of some great adversity and a sufficient amount of time has passed to see the end from the beginning. I believe those phrases because time and time again things just seem to work themselves out. A person I met by happenstance turns out to be instrumental in some way or a challenge soon reveals the opportunity hidden beneath the work of it all. Let me illustrate my point with a personal story: My Mother was 16 years old and she was driving her mother to the

Dean and I have been married for 26 years and he has been a hunter the entire time. I’ve always enjoyed hunting season; the food preparation for the guys, the excitement of learning that my husband bagged his prize and the quiet time alone! This year, I decided to give the testosterone filled adventure a go and realized that there are many correlations between hunting and business! Here are my hunter inspired revelations! PREPARATION Before you can experience a successful hunt, you’ve got to be prepared. Knowing the rules, having the right gear and being physically ready for the hunt increase your chances of success. Business is the same way isn’t it? Knowing the rules of your industry, having the right team and ongoing training increase your chances

While Columbus Day is a Federal Banking Holiday (how that impacts your credit card process in a moment!), for many people it is just another Monday. We thought we would share a couple of entertaining and educational links so you could get up to speed on this very special day. But just like Mom always made us eat dinner before dessert- let’s take a look at how Columbus Day (and any banking holiday) impacts your credit card processing deposits. Deposits you were expecting today, will not be delivered to your checking account until tomorrow, Transactions processed today will also take an additional day to deposit since the Federal Reserve is closed. Now on to the good stuff: a little humor. Follow this link for a walk down Hollywood