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Having a great back up plan is good for most things! No one likes to find themselves stranded or unable to deal with a situation and finding yourself without the ability to accept payments from your customers is no exception! Last week, one of the top payment processors had an outage that lasted for several hours. For most businesses, not being able to take credit cards is a serious problem, so having a back up plan is a must! Outsmarting an Outage is as simple as 1.2.3! #1- KNOW WHAT TO DO BEFORE THE OUTAGE Nothing takes the sting out of an emergency like knowing exactly what to do when it occurs! Make sure your team knows what action steps to take when the power, phone lines, internet

In a perfect world, every business would be profitable and only close when a happy owner decided to retire. In a perfect world, every ownership change would simply be a transfer of vendors to the next owner. In a perfect world, every merchant services provider would help new business owners honor their agreement with a previous processor. And, in a perfect world, every merchant would fulfill the terms of their merchant agreements. Unfortunately, we do not live in a perfect world; businesses close unexpectedly, ownership changes can be riddled with challenges, very few merchant services providers take the time to find out what a previous processor’s terms are and quite a few merchants do not hold up their end of the agreements they sign. Here are a few

If you spend any time at all in front of a television set, you know that 3 day weekends are some of the best times to go shopping; according to the advertisers. As a credit card processing company, it is intriguing to see how companies draw business in and encourage people to make purchases but yesterday, I counted 8 commercials that discussed the outdoor barbeques, time spent with loved ones, boating and a myriad of other activities: without mentioning the REAL reason we have these three days off each May. We turned the TV off. Imagine if we were to just take a moment and REALLY contemplate the reason for this 3 day weekend? Wikipedia has this to say about Memorial Day: Memorial Day is a federal holiday

Everybody’s Broken is one of my favorite Bon Jovi songs- because it feels so true for me and maybe you can relate as well! As a business owner, I am blessed to be surrounded by team members and other business owners that are going through the same daily routines, struggles and situations that I go thru and listening to that song reminds me that I am not alone on this journey. This past Friday our team gathered for our weekly meeting and had a heart to heart conversation exploring some questions that most people would not think of as ‘Business Conversation’ material but I gleaned a few nuggets from the meeting that I think all businesses owners can profit from: GET PAST THE SURFACE TALK Putting a strong