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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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How to Work from Home 101

Guest Blogger April 6, 2020

Circumstances can change the way we do a lot of things including the way we work! Right now in America, LOTS of people are working remotely- while it is not a NEW trend, it was a RAPID move for many businesses. Years ago, we were faced with circumstances that resulted in the resignation of a trusted and valuable staff member. At the time, we had never even considered a remote workforce. Today (before COVID-19) we have 6 remote staff members. I’ve asked Hope- the team member who caused me to look for ways to KEEP HER on my team?- to shed a little light on how to work from home effectively. As a business owner, it is such a relief KNOWING that I do now have to worry

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Taking Down Life’s Fences

Cheri Perry March 31, 2020

Sometimes when life gets crazy, some good old-fashioned work can take your mind off things for a bit. This weekend, Dean and I decided to take down an old fence. As we began the task, I was transported back 10 years- to the day we put the fence in. My father had reached a point in his life where he could no longer ride horses and he made the decision to give his stallion, Bucky, to me. I remember the excitement of putting in the fence- the shiny tractor we used, the many trips to Shurway Building to get materials and the anticipation of adding a horse to our family. It was a time of joyful anticipation. The work was hard and to be honest, we did not

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Handling Life’s Storms With a Positive Mindset

Cheri Perry March 16, 2020

Whenever there is a national crisis, it is hard to know how to navigate the waters between preparation and panic. With every day, every newscast and every social media post- the concerns surrounding the Coronavirus health scare continue to rise. What can business leaders do to keep our teams together, calm the nerves of our clients and walk through this threat? Here are a few steps to help as we handle this together! #1- KNOW & SHARE the FACTS With so many different points of view, it is hard to discern fact from fiction. It doesn’t help that we are smack dab in the middle of a media frenzy and the political silly season! When we are working with the facts and we use our circle of influence

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Three Keys to ELIMINATE Poor Service

Cheri Perry March 2, 2020

Today, you can’t visit a retail store, recreational event or restaurant without experiencing POOR SERVICE. We visited a restaurant this weekend and were excited to spend time with family and enjoy a wonderful Italian meal. I won’t bore you with every detail but it was obvious that the owner of the company had lost touch with his own establishment. The experience was so disturbing, it made me think about what the man could do to deliver a more consistent experience, so all of his guests could enjoy the high marks provided on social media. These are the three keys to eliminating a poor service experience in any company. 1- AWARENESS Our party selected the restaurant based on a social media rating (it was high). After our visit, we

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Credit Card Disputes: 3 Tips to reduce and possibly eliminate disputes

Cheri Perry February 25, 2020

Conflict is a part of life and in the credit card processing world, we sure have our fair share of conflict! A ‘Credit Card Dispute’ happens when a customer is not happy with their purchase (for any reason) and they choose to contact their card issuing bank to reverse the credit card transaction. These disputes have many impacts on merchants and the credit card processing industry overall. Merchant Account Approvals: Because consumers have up to 6 months (past any implied warranties) to dispute a transaction, business owners have to be credit approved in order to gain a merchant account. A business owner must be able to prove their ability to handle disputes from their customers so account balances and credit history play a part in whether a business

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Problem Solving POWER

Cheri Perry January 27, 2020

All businesses come with their share of unique challenges and problems! (That’s the bad news!) The good news? You have readily available resources for finding the answers to most of them! You have PROBLEM-SOLVING POWER on your team. Many times, we think we have to ‘go it alone’. We have certain responsibilities accompanied by an ever-present list of challenges and solving each one of them has always been looked at as the job of the OWNER. Well, I have some news- some great news actually! BUSINESS OWNERS DON’T NEED TO KNOW EVERYTHING: The days of having to know it all are gone. Today’s work environment thrives when everyone is part of creating it. Instead of being buried by the burdens of business, owners and managers can now comfortably

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