Don’t Give Away $$
With the Holiday season right around the corner we wanted you to be aware of a very popular scam that happens. With SOLID processes in place, you can prevent this type of fraud from happening to you and your team! Here is the most recent scenario: A customer/member walks into your business or Credit Union and attempts to make a purchase or process a cash advance. When you run the card, you receive an error message – typically “Call” or “CIB” which stands for ‘Call Issuing Bank’ or possibly “Hold Card”. The customer calls their “issuing bank” in an effort to resolve the matter and hands you their phone with the “bank” on the line. The helpful “bank representative” walks you through forcing the transaction through your terminal,