Has it happened to you yet? You order your replacement credit card and when it arrives in the mail- it looks totally different! This past week, our new Discover card arrived and when we opened the envelope, we were greeted by a FLAT credit card with no numbers and not even our name on the front of the card! Thinking there had been an error, I called the service department and soon found that my call was similar to the other calls the service rep was fielding that day! “Have you looked at the back of the card?” he said. I peeled the card off the paper and found the card number and our name printed on the back of the card. The service rep went on to

Accepting credit cards is just a natural part of the check out process; so what happens when your processing system STOPS WORKING? It was a busy Sunday morning at a popular coffee stand when the barista realized she had a problem-her credit card machine was not working. She called the number on the side of the terminal and reached a very friendly after hours technician who did some trouble shooting and found that the phone line was no longer working. Calls to the coffee house were ringing with a fast busy and calls to the phone company had not resulted in a quick fix. She did the only thing she could think of- she called the manager who sent out an urgent text message to the owners of

Going from being a full time Mom to working has been a huge change over the past 5 years. I have been able to balance my work life and my personal life by using some of the tips below. Work smarter. What kind of person are you? Are you a morning person or do you do your best work at night? If you get more done in the morning, perhaps you should focus on the important tasks earlier in the day while you are bright eyed and bushy tailed! If you are a night owl, you could use this time to plan the next day. I do most of my creative work in the morning because that’s when I feel most productive. This helps me get my important

Now that we are settled in to the EMV cards, the anticipation remains about credit card fraud and where it will increase as a result of the enhanced card present security. Most anticipate an increase in Card Not Present fraud. Accepting cards over the phone or via the internet can be a bit risky these days so it is important to take the necessary steps to protect your business when you do not have access to the card or the card holder! Visa has many tools to help merchants minimize the risks associated with these types of transactions and their article TAKE THE ORDER BUT DON’T GET TAKEN is a great place to start. Once you have read the article above (click on the link), consider the way

I love surprises! It does not matter what the surprise is, how small it is or where it comes from- just the thought of a ‘surprise’ makes me smile! Well today, we have a surprise for you -a free gift- and it is the very BEST kind of gift: a gift that can have a lasting and positive impact in many areas of your life. As a Certified Ziglar Legacy trainer, I am blessed to be surrounded with great content and amazing people. Over the years, I’ve learned that a constant flow of positive content helps me and my team: Provide a better level of service than our competitors Maintain a positive and productive work environment Live in a personal and professional growth environment Our SURPRISE for you

This past week our country elected a new President in what was certainly the roughest Presidential election I have ever participated in. Having two polarizing candidates makes it tough to decide which way to go and which way would result in GROWTH for the country. Some see lots of hope or turmoil as a result of our election; depending upon your point of view. The experience of the last several months made me think of Customer Service and the two opposing viewpoints that result in conflict, frustration and fractured relationships. Since the end result of an election can be the same as a service experience, let’s have a friendly discussion on the TWO SIDES of the Customer Service issue and see if we can’t find a way to