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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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Latest Posts

Understanding & Minimizing Chargebacks

Cheri Perry December 27, 2019

Consumers have a TON of control in the marketplace. They can lift businesses up with their purchases and they can bring businesses down by withholding their spending. When a consumer elects to dispute a charge, it is called a CHARGEBACK and that action can have serious financial repercussions for businesses! Sometimes, a cardholder does not recognize a charge on their monthly credit card statement. In this instance, they can call their card company and request a copy of the receipt. In MOST cases, these RETRIEVAL REQUESTS are enough to satisfy a cardholder and they remember their charge. Be sure to respond to these requests rapidly as failure to respond in the limited time frame provided, can cause the unnecessary loss of funds for your business. Below, you will

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Lessons From a Time Zone

Cheri Perry December 9, 2019

There are 6 time zones in the United States. On a recent trip to Montana, we drove from the Pacific Time Zone into the Mountain Time Zone. Not a big deal- nothing happened, no lights went off and there were no earth-shattering events to celebrate the move from one zone to another. Normally the shift in time would mean just that and that alone- a shift in time. But on this trip, we were headed to see our Son Tyler; which made the time zone shift significantly in my eyes. I remember thinking- “today I am so thankful to wake up in your time zone Tyler”. And then I started thinking about the moments that make our lives so special; the little things that make the biggest of

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Satisfaction vs. Loyalty

Cheri Perry November 19, 2019

Simply telling people that “We have GREAT Customer Service” falls on deaf ears these days- why? Because the easiest thing in the world is to promise a GREAT Customer Service experience!! Do any of these situations sound familiar? Thank you for calling ABC Company, your business is VERY important to us- please HOLD. TRANSLATION: Thank you for calling ABC Company, your business is so important, that we are inadequately staffed to handle your call. You enter a business and wait to be greeted- several minutes later you are STILL waiting. TRANSLATION: We’ll get to you when we get to you- we don’t really care that you decided to spend your money with us today. You enter a store and ask the clerk for assistance- you get ‘that’ look.

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Thank You Veterans!!

Cheri Perry November 11, 2019

Today is a day of celebration! We would not have the freedoms or liberties we have in The United States of America without our Veterans of yesterday, today and those to come!! America was a grand idea, based on Godly principals, personal freedoms and supreme sacrifice. Our Veterans deserve our highest respect for the price they have paid with their gifts of time, effort & in many cases, their blood. Take a moment today to thank a Veteran and pay your respects to these brave Americans who stand between us and those who would threaten our way of life! Click the picture below to visit a great web site that explains the history of Veterans Day. God Bless America and God Bless our wonderful Veterans!! Cheri PerryMonday, November

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Life Outside Of Your Comfort Zone

Cheri Perry October 22, 2019

In order to reach our goals and dreams, oftentimes we have to venture outside of our comfort zones because that is where life gets interesting! You might be thinking ‘interesting’- GREAT! I do not need any more ‘interesting’ in my life and operating every single day is tough enough without moving outside of my comfort zone! But hear me out- there truly is LIFE: Outside of Your Comfort Zone. COMFORT ZONE DEFINED: (Psychology) a situation or position in which a person feels secure, comfortable, or in control. I’m Doing Fine in My Comfort Zone: How bad could it be? Secure, comfortable, controlled? If you think your comfort zone is exactly where you should be operating- then it’s time to ask yourself a few questions. 1. Have you taken

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Don’t Give Away $$

Cheri Perry October 1, 2019

With the Holiday season right around the corner we wanted you to be aware of a very popular scam that happens. With SOLID processes in place, you can prevent this type of fraud from happening to you and your team! Here is the most recent scenario: A customer/member walks into your business or Credit Union and attempts to make a purchase or process a cash advance. When you run the card, you receive an error message – typically “Call” or “CIB” which stands for ‘Call Issuing Bank’ or possibly “Hold Card”. The customer calls their “issuing bank” in an effort to resolve the matter and hands you their phone with the “bank” on the line. The helpful “bank representative” walks you through forcing the transaction through your terminal,

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