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There are lots of great things to enjoy in our businesses- POOR cash flow is not one of them! In order to keep your cash flow flowing, it is important that your merchant account be set up properly. Our team is in the habit of doing these things but just in case you accidentally chose a different processor, keep these things in mind! When setting up a merchant account, underwriting departments use a series of guidelines to ‘approve’ the account for credit card activity. Credit Worthiness Industry Risk Factors Financial Stability Prior Processing History Account Details (billing time frames, delivery information, refund/return policies) Knowing your approval parameters can really help you to make the right choices when processing your credit card payments. For example, if your account was

2019 was one of those years that delivered on every aspect of business here at TMC! Opportunity– Every new year holds a certain amount of ‘Promise’ and to the degree that we embrace it, promise usually delivers! We were blessed with many new opportunities and were fortunate enough to make good on many of them! How you approach your New Year has a massive impact on your overall business results. Growth– IF you take advantage of the opportunities, barring any cataclysmic event, the natural result is growth in your business. It is such a great feeling to be able to report healthy growth for our team again in 2019. Keeping your eyes/mind open to opportunities, prepares your team for growth and is a reasonable expectation when you are

Simply telling people that “We have GREAT Customer Service” falls on deaf ears these days- why? Because the easiest thing in the world is to promise a GREAT Customer Service experience!! Do any of these situations sound familiar? Thank you for calling ABC Company, your business is VERY important to us- please HOLD. TRANSLATION: Thank you for calling ABC Company, your business is so important, that we are inadequately staffed to handle your call. You enter a business and wait to be greeted- several minutes later you are STILL waiting. TRANSLATION: We’ll get to you when we get to you- we don’t really care that you decided to spend your money with us today. You enter a store and ask the clerk for assistance- you get ‘that’ look.