For many business owners (contrary to popular belief) CHARACTER is one of the pillars of successful businesses today! The Merchant Services industry has long been known for its lack of character- which is precisely why Dean and I began our venture over 23 years ago. Today, we still feel that Character counts in the business world and we are passionate about making sure that Character is always an intricate part of who we are as a company. It is interesting to note that many businesses tout Character and Service externally but internally, it is a different story. Business owners need to ask themselves a couple of questions to make sure their organizations are still on track: How do we make sure that what we promise is what is

Accepting credit cards can be an amazing tool and a double-edged sword! Amazing because consumers who use credit cards, spend more money, more often than their cash paying counterparts. Sword-like because the various risk issues associated with card acceptance can cause business owners unwelcome stress. Let’s look at a few of the ways we can minimize our exposure to the risks related to card acceptance. Proper Account Underwriting/SetUp/Maintenance One of the easiest ways to prevent stress and risk is to make sure the provider you are using has underwritten your account properly. Because credit card transactions are NOT CASH, a merchant account is approved for certain ticket sizes, monthly & annual volumes. Another critical underwriting parameter is the amount of time a business owner is permitted to charge

Whenever there is a national crisis, it is hard to know how to navigate the waters between preparation and panic. With every day, every newscast and every social media post- the concerns surrounding the Coronavirus health scare continue to rise. What can business leaders do to keep our teams together, calm the nerves of our clients and walk through this threat? Here are a few steps to help as we handle this together! #1- KNOW & SHARE the FACTS With so many different points of view, it is hard to discern fact from fiction. It doesn’t help that we are smack dab in the middle of a media frenzy and the political silly season! When we are working with the facts and we use our circle of influence

Today, you can’t visit a retail store, recreational event or restaurant without experiencing POOR SERVICE. We visited a restaurant this weekend and were excited to spend time with family and enjoy a wonderful Italian meal. I won’t bore you with every detail but it was obvious that the owner of the company had lost touch with his own establishment. The experience was so disturbing, it made me think about what the man could do to deliver a more consistent experience, so all of his guests could enjoy the high marks provided on social media. These are the three keys to eliminating a poor service experience in any company. 1- AWARENESS Our party selected the restaurant based on a social media rating (it was high). After our visit, we