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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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Problem Solving POWER

Cheri Perry January 27, 2020

All businesses come with their share of unique challenges and problems! (That’s the bad news!) The good news? You have readily available resources for finding the answers to most of them! You have PROBLEM-SOLVING POWER on your team. Many times, we think we have to ‘go it alone’. We have certain responsibilities accompanied by an ever-present list of challenges and solving each one of them has always been looked at as the job of the OWNER. Well, I have some news- some great news actually! BUSINESS OWNERS DON’T NEED TO KNOW EVERYTHING: The days of having to know it all are gone. Today’s work environment thrives when everyone is part of creating it. Instead of being buried by the burdens of business, owners and managers can now comfortably

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Keep Your Cash Flow- Flowing

Cheri Perry January 13, 2020

There are lots of great things to enjoy in our businesses- POOR cash flow is not one of them! In order to keep your cash flow flowing, it is important that your merchant account be set up properly. Our team is in the habit of doing these things but just in case you accidentally chose a different processor, keep these things in mind! When setting up a merchant account, underwriting departments use a series of guidelines to ‘approve’ the account for credit card activity. Credit Worthiness Industry Risk Factors Financial Stability Prior Processing History Account Details (billing time frames, delivery information, refund/return policies) Knowing your approval parameters can really help you to make the right choices when processing your credit card payments. For example, if your account was

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Our Heroic Journey Begins!

Cheri Perry January 1, 2020

2019 was one of those years that delivered on every aspect of business here at TMC! Opportunity– Every new year holds a certain amount of ‘Promise’ and to the degree that we embrace it, promise usually delivers! We were blessed with many new opportunities and were fortunate enough to make good on many of them! How you approach your New Year has a massive impact on your overall business results. Growth– IF you take advantage of the opportunities, barring any cataclysmic event, the natural result is growth in your business. It is such a great feeling to be able to report healthy growth for our team again in 2019. Keeping your eyes/mind open to opportunities, prepares your team for growth and is a reasonable expectation when you are

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Understanding & Minimizing Chargebacks

Cheri Perry December 27, 2019

Consumers have a TON of control in the marketplace. They can lift businesses up with their purchases and they can bring businesses down by withholding their spending. When a consumer elects to dispute a charge, it is called a CHARGEBACK and that action can have serious financial repercussions for businesses! Sometimes, a cardholder does not recognize a charge on their monthly credit card statement. In this instance, they can call their card company and request a copy of the receipt. In MOST cases, these RETRIEVAL REQUESTS are enough to satisfy a cardholder and they remember their charge. Be sure to respond to these requests rapidly as failure to respond in the limited time frame provided, can cause the unnecessary loss of funds for your business. Below, you will

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Lessons From a Time Zone

Cheri Perry December 9, 2019

There are 6 time zones in the United States. On a recent trip to Montana, we drove from the Pacific Time Zone into the Mountain Time Zone. Not a big deal- nothing happened, no lights went off and there were no earth-shattering events to celebrate the move from one zone to another. Normally the shift in time would mean just that and that alone- a shift in time. But on this trip, we were headed to see our Son Tyler; which made the time zone shift significantly in my eyes. I remember thinking- “today I am so thankful to wake up in your time zone Tyler”. And then I started thinking about the moments that make our lives so special; the little things that make the biggest of

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Satisfaction vs. Loyalty

Cheri Perry November 19, 2019

Simply telling people that “We have GREAT Customer Service” falls on deaf ears these days- why? Because the easiest thing in the world is to promise a GREAT Customer Service experience!! Do any of these situations sound familiar? Thank you for calling ABC Company, your business is VERY important to us- please HOLD. TRANSLATION: Thank you for calling ABC Company, your business is so important, that we are inadequately staffed to handle your call. You enter a business and wait to be greeted- several minutes later you are STILL waiting. TRANSLATION: We’ll get to you when we get to you- we don’t really care that you decided to spend your money with us today. You enter a store and ask the clerk for assistance- you get ‘that’ look.

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