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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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Latest Posts

Handling Life’s Storms With a Positive Mindset

Cheri Perry March 16, 2020

Whenever there is a national crisis, it is hard to know how to navigate the waters between preparation and panic. With every day, every newscast and every social media post- the concerns surrounding the Coronavirus health scare continue to rise. What can business leaders do to keep our teams together, calm the nerves of our clients and walk through this threat? Here are a few steps to help as we handle this together! #1- KNOW & SHARE the FACTS With so many different points of view, it is hard to discern fact from fiction. It doesn’t help that we are smack dab in the middle of a media frenzy and the political silly season! When we are working with the facts and we use our circle of influence

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Three Keys to ELIMINATE Poor Service

Cheri Perry March 2, 2020

Today, you can’t visit a retail store, recreational event or restaurant without experiencing POOR SERVICE. We visited a restaurant this weekend and were excited to spend time with family and enjoy a wonderful Italian meal. I won’t bore you with every detail but it was obvious that the owner of the company had lost touch with his own establishment. The experience was so disturbing, it made me think about what the man could do to deliver a more consistent experience, so all of his guests could enjoy the high marks provided on social media. These are the three keys to eliminating a poor service experience in any company. 1- AWARENESS Our party selected the restaurant based on a social media rating (it was high). After our visit, we

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Credit Card Disputes: 3 Tips to reduce and possibly eliminate disputes

Cheri Perry February 25, 2020

Conflict is a part of life and in the credit card processing world, we sure have our fair share of conflict! A ‘Credit Card Dispute’ happens when a customer is not happy with their purchase (for any reason) and they choose to contact their card issuing bank to reverse the credit card transaction. These disputes have many impacts on merchants and the credit card processing industry overall. Merchant Account Approvals: Because consumers have up to 6 months (past any implied warranties) to dispute a transaction, business owners have to be credit approved in order to gain a merchant account. A business owner must be able to prove their ability to handle disputes from their customers so account balances and credit history play a part in whether a business

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Problem Solving POWER

Cheri Perry January 27, 2020

All businesses come with their share of unique challenges and problems! (That’s the bad news!) The good news? You have readily available resources for finding the answers to most of them! You have PROBLEM-SOLVING POWER on your team. Many times, we think we have to ‘go it alone’. We have certain responsibilities accompanied by an ever-present list of challenges and solving each one of them has always been looked at as the job of the OWNER. Well, I have some news- some great news actually! BUSINESS OWNERS DON’T NEED TO KNOW EVERYTHING: The days of having to know it all are gone. Today’s work environment thrives when everyone is part of creating it. Instead of being buried by the burdens of business, owners and managers can now comfortably

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Keep Your Cash Flow- Flowing

Cheri Perry January 13, 2020

There are lots of great things to enjoy in our businesses- POOR cash flow is not one of them! In order to keep your cash flow flowing, it is important that your merchant account be set up properly. Our team is in the habit of doing these things but just in case you accidentally chose a different processor, keep these things in mind! When setting up a merchant account, underwriting departments use a series of guidelines to ‘approve’ the account for credit card activity. Credit Worthiness Industry Risk Factors Financial Stability Prior Processing History Account Details (billing time frames, delivery information, refund/return policies) Knowing your approval parameters can really help you to make the right choices when processing your credit card payments. For example, if your account was

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Our Heroic Journey Begins!

Cheri Perry January 1, 2020

2019 was one of those years that delivered on every aspect of business here at TMC! Opportunity– Every new year holds a certain amount of ‘Promise’ and to the degree that we embrace it, promise usually delivers! We were blessed with many new opportunities and were fortunate enough to make good on many of them! How you approach your New Year has a massive impact on your overall business results. Growth– IF you take advantage of the opportunities, barring any cataclysmic event, the natural result is growth in your business. It is such a great feeling to be able to report healthy growth for our team again in 2019. Keeping your eyes/mind open to opportunities, prepares your team for growth and is a reasonable expectation when you are

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