Years ago, when I thought of the word ‘Compliance’ it would conjure up memories of childhood rules or conforming to some rigid set of expectations. Even dictionary.com’s definition harkens back to a time before credit card fraud completely altered the meaning. com·pli·ance [kuhm-plahy-uhns] noun 1. The act of conforming, acquiescing, or yielding. 2. a tendency to yield readily to others, especially in a weak and subservient way. 3. conformity; accordance: in compliance with orders. 4. cooperation or obedience: Compliance with the law is expected of all. Today compliance means something totally different to me and if you own a business that accepts credit cards, you know what I am talking about! With credit card fraud amounting to organized crime and card breaches affecting millions of people across the

These days, it is a rare treat to experience true Excellence in service: in almost any industry. Mediocre is the service mantra of the day but the crazy thing is that MOST companies are advertising their focus on amazing service yet still falling flat when it comes time to truly deliver. The credit card processing industry is no exception to this rule and maybe that is why we have found that delivering TRULY Above & Beyond service is one of the best ways to set TMC apart from the competition. We want to share a few of the ways we keep that service bar elevated so A- you know what to expect from us and B- you can share the information with your team and really outperform your

Every week, our team spends some good quality time honing our skills, elevating our level of service, and broadening our base of knowledge. These weekly meetings have become a great source of inspiration and our team routinely walks out of each session with an ACCOUNTABILITY item or action step for the following week. In the past, I would state my accountability action and not give it much more thought; until the following week! Not surprisingly, many members of my team found themselves doing the same thing! And guess what? We had a great time in the meetings but we often found that we were not accomplishing as much as we might have if we really ENGAGED and held ourselves and our team accountable for the weekly action steps.