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Every week, our team spends some good quality time honing our skills, elevating our level of service, and broadening our base of knowledge. These weekly meetings have become a great source of inspiration and our team routinely walks out of each session with an ACCOUNTABILITY item or action step for the following week. In the past, I would state my accountability action and not give it much more thought; until the following week! Not surprisingly, many members of my team found themselves doing the same thing! And guess what? We had a great time in the meetings but we often found that we were not accomplishing as much as we might have if we really ENGAGED and held ourselves and our team accountable for the weekly action steps.

I was preparing our weekly postings for Facebook when I saw Pines Coffee’s posting inviting anyone on a ‘medium difficulty’ hike. It’s a funny thing how making a conscious decision to do anything in any area of your life, generates opportunities! I had just finished writing down some personal goals about taking care of my physical health- what a coincidence Making changes in any area of our personal or business lives always begins with that FIRST STEP. Understanding the numbers in your business, breaking down the sales process, strengthening your team, or even getting healthy all have the same beginning process and that first step is a decision. Deciding to go on the hike (the first step), meant that I had to prepare myself as much as possible

It looks like the New Year is well on its way! Have you given much thought to how you will market your business this year?One of our primary focuses in 2021 is to help our merchants GROW THEIR BUSINESSES. You have the basics taken care of: Great Product or Service Competitive Pricing Customer Focused Back Office/Accounting Procedures Payment Acceptance Now the fun begins- getting the customers to come to your location, visit your site, pick up the phone and make the purchase! Check out the MARKETING TIPS section on our website for some great ways to get your customers coming back for more! I hope this information helps you strengthen your business! If you would like to share any additional business growth or marketing advice, please call our