It seems hard to believe that we are just a few weeks away from our annual Thanksgiving Day celebration! After the family gatherings, the feasting & festivities (and of course the mid-afternoon naps!)- many people begin the planning and preparation for BLACK FRIDAY! Let’s take a look at the origin of the term and some statistics. The day after Thanksgiving has been the unofficial start to the Christmas shopping season since the 1930s but the history of the Friday after Turkey Day began in 1966 when the term ‘Black Friday’ was used to describe the overcrowded streets and shopping conditions in Philadelphia. Today, overcrowded stores and streets are still a part of the scene but we have also added Internet Shopping, 24 Hour Shopping and some have even

As a business owner, you can be faced with daily frustrations that might direct your focus away from WHY you became a business owner. But have you considered the REAL POWER generated by your business? Examples of POWER your team can generate when you are committed to making a powerful & positive difference! The POWER of Integrity-Based Business Dealings When one company sets the standard, many businesses take notice and choose to follow in your path! Be the company setting the standard and the example of true power by operating an integrity-based company. The POWER of Building People It is an awesome honor to work for companies that take an interest in your life (and we are not just talking about your work life). You can generate real

For years people have taken the challenge to run the HOOD TO COAST relay. I’ve always been intrigued but somewhere between the mountain peak and the Sandy beach – I’ve never managed to commit to the journey. Until this year, when I learned of the Portland to Coast walk that has been part of the Longer Hood to Coast. To be honest, the signing up and pre-race parts of the process were not appealing to my DO IT NOW personality – little did I know how much I would come to appreciate those finite details. As soon as I signed up – OK a couple of weeks later- I started training for the relay- I knew I would be assigned at least two legs of the relay but

I was doing a little reading this morning and came across this headline and it reminded me of the time I went to see Jurassic Park (I think it was 3) Tesla Is Cutting 10% of Workforce, Elon Musk Says He Has a ‘Super Bad Feeling’ About the Economy Dean and I bought the tickets and were excited to take our seats. Popcorn was being consumed- candy was almost gone and then the movie started. Several minutes into the movie- I was sitting on the edge of my seat when one of the characters went into a little building looking for his friend- as his back was against the door to the electric room, he felt his friend’s arm come across the back of his shoulder- BUT IT

Have you ever purchased something, asked someone for assistance, and had someone say, “I don’t know – I just sell them! Unfortunately, that kind of mediocre service is all too prevalent these days, but it doesn’t have to be! You can be the “talk of the town” in a good way by implementing a process to guide your customer service expectations! Here are a few things we do to set TMC apart from the competition and deliver an exceptional experience for both our team and our clients – It requires a little “above and beyond” thinking, but it’s worth it to provide “above and beyond service”! Educate and Acknowledge Don’t leave it to chance! Educate your team on what a great experience looks like. Acknowledge the actions and