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For years people have taken the challenge to run the HOOD TO COAST relay. I’ve always been intrigued but somewhere between the mountain peak and the Sandy beach – I’ve never managed to commit to the journey. Until this year, when I learned of the Portland to Coast walk that has been part of the Longer Hood to Coast. To be honest, the signing up and pre-race parts of the process were not appealing to my DO IT NOW personality – little did I know how much I would come to appreciate those finite details. As soon as I signed up – OK a couple of weeks later- I started training for the relay- I knew I would be assigned at least two legs of the relay but

I was doing a little reading this morning and came across this headline and it reminded me of the time I went to see Jurassic Park (I think it was 3) Tesla Is Cutting 10% of Workforce, Elon Musk Says He Has a ‘Super Bad Feeling’ About the Economy Dean and I bought the tickets and were excited to take our seats. Popcorn was being consumed- candy was almost gone and then the movie started. Several minutes into the movie- I was sitting on the edge of my seat when one of the characters went into a little building looking for his friend- as his back was against the door to the electric room, he felt his friend’s arm come across the back of his shoulder- BUT IT

Have you ever purchased something, asked someone for assistance, and had someone say, “I don’t know – I just sell them! Unfortunately, that kind of mediocre service is all too prevalent these days, but it doesn’t have to be! You can be the “talk of the town” in a good way by implementing a process to guide your customer service expectations! Here are a few things we do to set TMC apart from the competition and deliver an exceptional experience for both our team and our clients – It requires a little “above and beyond” thinking, but it’s worth it to provide “above and beyond service”! Educate and Acknowledge Don’t leave it to chance! Educate your team on what a great experience looks like. Acknowledge the actions and

This month we are focused on the businesses that are the BACKBONE of America- Small business USA. Stats and opinions vary on the actual definition of a ‘SMALL’ business but it is safe to say that a majority of the businesses we serve here at TMC are just like us- small businesses. So what’s it like to own and operate a small business in America? The answers are almost as varied as the many different kinds of businesses there are- every person’s experience is different based on experience, industry, economic pressures, staffing, and so on. This month we will be looking at the many areas of business and we will be sharing some great tips and advice from a variety of business owners all across America! Here is