WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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So Many Pieces!

This weekend I took a drive to Ocean Shores Washington to see my Mom and help her put together a dresser (Some assembly required). When I got there, we decided to just hang out, watch a movie, and relax. The next morning, I got busy with the project, and like any great engineer, I took the step by step approach. 1- Unpack the box and see what I have to work with. 2- Review the directions 3- Start with step one and proceed to put together the dresser. More steps were added but we’ll get to that in a minute! The entire project reminded me of so many different things as a business owner! STEP 1- Take Inventory. The dresser had a list of materials and as it

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How To Leverage Positive Feedback Online

You just got the following message in your email inbox: “You guys are the best moving company I’ve ever dealt with. Everything went smoothly thanks to your hard work.” What do you do? While many small businesses focus on handling negative online comments, far too few take the time to leverage positive feedback effectively. Here are six ways for you to do just that: Start by saying “thank you.” If someone took the time to post something upbeat, don’t forget to convey your gratitude. First, acknowledge the feedback publicly and directly. Accept the compliment gracefully. Share it. Praise is a wonderful commodity, but its impact becomes somewhat diminished the more it’s kept under wraps. So, do everything you can to spread the word. For example, if a client

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Learning From Each Other

Owning a business can be as thrilling as a great roller coaster ride! We learn so much from all the ups and the downs in business and it just makes sense that those experiences would fuel our forward progress and, if we let them, the forward progress of others! This past week, Dean and I had the opportunity to visit a successful franchise in Philadelphia Pennsylvania. We spent an entire day, discussing best business practices, how to overcome obstacles and what actions yield business success. In short, we shared stories, swapped experiences and at the end of the visit- everyone walked away learning from each other. Here are our main takeaways from our East Coast excursion: Every Business Has The Same Basic Elements:No matter how different businesses are,

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Get your 2023 Journal Ready!

There are few things as therapeutic as writing everything down. For centuries, great treasures of words have been found in the journals of historical figures and those we love. Today, I would like to share an article by Jim Rohn that gives you several compelling reasons to start and keep a journal. Please enjoy this excerpt from his How to Use a Journal.Keeping a Journal-One of the Three Treasures to Leave Behindby Jim Rohn excerpted from his How to Use a Journal audio CD) If you’re serious about becoming a wealthy, powerful, sophisticated, healthy, influential, cultured, and unique individual, keep a journal. Don’t trust your memory. When you listen to something valuable, write it down. When you come across something important, write it down. I used to take

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Making a Powerful & Positive Difference

Are you concerned about the future of your business due to circumstances beyond your control? The best way to reduce that concern is to take care of the things within your control – You’ve “Got the Power” if you use it in the right way!Many people equate business ownership with POWER. And, depending on your definition- I would have to agree. Small business owners have an opportunity to have an amazing amount of positive influence by leveraging the REAL POWER generated by their businesses and not the abuses we hear so much about on the news. Here are some examples of the kinds of POWER your team can generate when you are committed to making a powerful & positive difference! The POWER of Integrity-Based Business Dealings • When

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A Change in Celebrating The Season – Why I Believe In Christmas

It’s almost Christmas, a wonderful and beautiful time of year. At Total Merchant Concepts, we have been wishing our merchants and anyone who calls into our office a ‘Merry Christmas’ for over 25 years. The responses we’ve received have always been heartwarming. People really do enjoy a heartfelt sentiment. Christmas has always been a special time so it is surprising to hear that some people make such an issue over wishing people a Merry Christmas. I’ve even heard of people who said they were ‘canceling’ Christmas because of financial reasons. Recently, the news reported a story where many people were going to celebrate Christmas AFTER the prices come down, AFTER Christmas. Personally, I do not believe you can actually cancel or postpone Christmas. There have been plenty of

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