When I train our referral partners to send their members to our company, I make some HUGE promises related to the level of service they can expect from my team. I’ve even been accused of implying that my staff can ‘Walk on Water’! Well they do not walk on water (that position was filled over 2000 years ago), but there is a reason why I feel so comfortable making large promises regarding the service level of my team: THEY DELIVER! Each of our staff members truly cares about the businesses they have the privilege of working with and they know their stuff! At TMC we know that our staff is Passionate about what they do because if they are not, we do the only logical thing we can

Welcome to 2012! A New Year has begun and for many it means time for resolutions and refocusing! Here at TMC, we are looking at ways to be of MORE service and add more value to those who partner with our company. We are excited to let you know that our merchants & referral partners are going to benefit from our renewed commitment and focus in some exciting business building areas! Here is a glimpse of things to come in the New Year! Excellent Customer Service: this is our PASSION at TMC and we are always in the process of improving our level of service. There are tons of books to read, classes to take and seminars to attend for more information. We will (of course) turn to

Cheri PerryMonday, November 28, 2011

While ‘Keeping Your Business For The Life of Your Business’ is a lofty goal- it is one that we work very diligently on here at TMC. So when the unthinkable happens (a merchant decides to go elsewhere for services ), we always take the time to assess the situation to see if there are additional actions or steps we can take to prevent the loss of future merchants and to Leave the Door Open- so our ex Merchants can find their way home! Knowledgeable & Friendly Staff: Our staff has been specially trained to ‘know their stuff’ and to keep your end result in mind when handling any task or request. In an industry that changes as rapidly as ours, that knowledge is immensely valuable. Knowing you can

My favorite airline is Southwest! In addition to Excellent service, affordable airfare and a majority of staff members who LOVE their job, they also provide literary favors for those of us who love to read! Of course I am talking about the SkyMall & Spirit magazines. In the October edition of the Spirit magazine, they published the following information about Stolen Credit Cards: Stolen credit card numbers sell online for as little as 7 cents each. It’s one crime that does pay, unfortunately. Criminals looking to buy and sell personal information lurk in “underground economy servers”- essentially giant e-flea markets full of stolen data. According to the April 2011 report by security software provider Symantec, thieves often buy and sell credit card numbers in bulk, driving down the

Often times, I find myself so engrossed in work that I let the reason I’m working slip from my mind. It is pretty easy to do and if we do it often enough, we can lose touch with the reason we began a business (got married, had children etc.). The short story below reminded me that I want my business to be remembered for a certain set of reasons and principles and it even made my ponder what I want others to think of me long after I process my final credit card! Enjoy the story- and ask yourself some great questions!! Monday, September 15, 2008 (http://great-motivational-stories.blogspot.com/) HOW WOULD YOU LIKE TO BE REMEMBERED? About a hundred years ago, a man looked at the morning newspaper and to