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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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Dealing With Conflict

Dealing With Conflict

Conflict is a part of our every day lives; families, children, coworkers, business partners and even strangers have many reasons to find themselves in the middle of a ‘conflict’. For some, conflict is an 8 letter word- one that conjures up feelings of discomfort and pain. For others, it is a word that is synonymous with growth and forward progress.

Each month at TMC, we gather as a team and review the previous 30 days of work. We look for the things we did well, the areas that need improvement and we work in an educational session on a topic that impacts our team on both a personal and professional level. This last week- we discussed conflict (we even added some role playing exercises which turned out to be very fun) and looked for ways to embrace and learn from conflict instead of being irritated or put off by it. As a result of our training, we determined that there are lots of ways to prevent conflict. For us, that means focusing on our strengths: Integrity, Knowledge, Education & Active Listening. Dealing with conflict means anticipating where conflicts might arise and then taking the necessary steps to properly educate & inform- to minimize & possibly avoid the need for conflict.

Is all conflict good, you might ask? No- but I believe we can learn something from every conflict: How to be stronger, wiser, more efficient, better prepared & how to interact with others so we can communicate more efficiently.

When our training was complete, the one thing we all agreed on is that preparation and knowledge minimize the need for conflict. We are thankful to John McKee for putting together the 10 Steps For Effective Conflict Resolution. His article was a framework for our educational session and will serve to help us anticipate and work through any conflict we encounter. It is our hope that you can take the information and turn conflict into your opportunity for growth & forward progress. Have a great week! Cheri & the TMC Team

Cheri Perry
Sunday, June 12, 2011

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