Delivering EXCELLENCE requires an ‘All Hands On Deck’ attitude! We continue adding new team members to our TMC team to serve our referral partners and merchants! The process of training new people to represent your company or brand is not easy but it is something that business owners must get good at, if they want to continue growing their businesses! Here are a few of the things we have been working on to keep the promises we make to our merchants; we hope you get some value out of the information! #1- HIRE WELL Just like in previous posts, we firmly believe in hiring attitude first. Training a new person on the Hows & Whys of your business, is a much easier task when you hired the guy/gal with

More than 98.2 million individuals were impacted by the 10 biggest data breaches in the first half of 2021. Data breaches caused a lot of our merchants to call in and ask more questions about PCI Compliance. • Could this happen to me?• Is my business compliant?• Do I need to do anything else to make sure my customer’s cards are protected? We have seen PCI Compliance go from an unknown, fee-related issue to a very critical part of making sure businesses are insulated from breaches and fines. Instead of merchants asking questions like ‘WHY do I have to be compliant, they are now asking questions like ‘HOW do I protect myself and my customers. Most larger companies are now dedicating staff members to ensure they are not blindsided by breaches! And small

Most industries have issues with sales reps who are not real students of their profession (at best) or they are lacking in integrity (at worst).  They forget their real job: taking care of their customer and advising them to move in a direction that is best for the customer.  The credit card processing industry is NOTORIOUS for endless cold calls, door-to-door salespeople, and a less than positive experience for business owners.  At TMC, we are PASSIONATE about providing an integrity-based, educational experience for our merchants.  Much like the old game show TO TELL THE TRUTH– we would like to see if you can identify the REAL SALES PERSON. SITUATION #1- The sales rep has spent several weeks talking to the business owner and soon- the purchasing decision was made!  The POS system purchased

How is your team wired? If you are lucky like we are, you have people on your team who can (and DO) whatever is necessary to make things work the way they should. However, there is a big difference between a staff who does what they must and a staff who does what they LOVE! In order to deliver on the promises of Excellence, Stellar Service and a Top Notch Experience- teams need to be filled up with the Right People, sitting in the Right Seats, who are doing the Right Work! Defining your objectives and identifying the specifics related to a person’s talents and abilities is not an easy task, but it will prove to be a worthy investment of your time, energy and yes- your money!