For years, Visa & MasterCard prohibited the practice of surcharging: tacking on an additional fee when customers choose to pay with their credit card. The

Simply telling people that “We have GREAT Customer Service” falls on deaf ears these days- why? Because the easiest thing in the world is to

blog | Wed, 07/04/2012 – 14:25 | By Chris LaVictoire Mahai How can you drive the best possible outcomes for your customers and your business?

Personal development has long been a very important part of my life. I believe it helps with the every day rigors of life; to me

OK- so how fun is that new square thing? You have to take your hat off to innovators in the industry and appreciate the fact

I read an article recently in the TopPerformance newsletter (May 2012 edition) that really struck me as useful. So many times, we get bogged down

I recently went to a co-worker’s baby shower. She received a card that read, “A baby changes everything except its own diaper”. The card got

This past week I spoke with two long time business owners who, like a lot of businesses across the country, are still struggling. Questions came

I always get so much great information out of my favorite magazine: SUCCESS Cheri PerryMonday, May 21, 2012

One of my favorite Motivational Speakers is Jim Rohn. While he has passed, his words of wisdom live on. I hope you enjoy this selection!