My son has taken a real interest in mobile technologies, especially when it relates to our business and mobile payments. He is always sending me text messages with links to interesting articles and today, I would like to share one related to the recent release of the Apple iPhone 5. It is also fun to mention that Tyler has graciously agreed to give his Father his older iPhone so he can figure out how to use the NEW iPhone 5 (You have to LOVE that kind of family committment!). Before you read the article below, consider this: Mobile payments have literally transformed the payments industry within a very short time frame. There are a myriad of mobile devices available and NFC- Near Field Communications is something that is

Sir Smiley here- This week, the President of our company will be speaking at a business conference in Portland Oregon; her topic? Embracing Social Media I thought it might be good to learn a bit about the topic from the KING of Social Media; yours truly! That’s right! There really is nothing more ‘social’ than a good old fashioned smile. We speak every language, cheer most everyone we see and we can lighten up a room just by showing up. Today Social Media refers to more than a smile (but it is a great way to start don’t you think?), it refers to the following: Social Bookmarking Interact by tagging websites and searching through websites bookmarked by other people. Social News Interact by voting for articles and commenting

Over 200 years ago, our founding fathers felt strongly enough about our personal freedoms, that they fought for them! Today, we live under the protections (although somewhat splintered) their passions afforded us. One of the greatest privileges we enjoy was granted to us in the First Amendment to the Constitution of the United States of America: our freedom of speech: Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances. Last week, we posted a picture of Don & Jo’s business sign on our Facebook page- the message on the sign generated a

For years, Visa & MasterCard prohibited the practice of surcharging: tacking on an additional fee when customers choose to pay with their credit card. The recent 6 Billion Dollar Settlement has changed all of that. Merchants (in most states) can now assess a surcharge on their customers. The states that are still prohibited (due to State laws) are: CALIFORNIA COLORADO CONNECTICUT FLORIDA KANSAS MAINE MASSACHUSETTS NEW YORK OKLAHOMA TEXAS As a business owner, it is worth considering WHY Visa prohibited surcharging in the first place: One of the core tenets of the consumer experience is that the stated price of an item — as advertised — is the actual price paid at checkout. This fundamental consumer protection has been recognized by governing bodies around the world. Visa supports

Simply telling people that “We have GREAT Customer Service” falls on deaf ears these days- why? Because the easiest thing in the world is to promise a GREAT Customer Service experience!! Do any of these situations sound familiar? Thank you for calling ABC Company, your business is VERY important to us- please HOLD.TRANSLATION: Thank you for calling ABC Company, your business is so important, that we are inadequately staffed to handle your call. You enter a business and wait to be greeted- several minutes later you are STILL waiting.TRANSLATION: We’ll get to you when we get to you- we don’t really care that you decided to spend your money with us today. You enter a store and ask the clerk for assistance- you get ‘that’ look.TRANSLATION: You are

blog | Wed, 07/04/2012 – 14:25 | By Chris LaVictoire Mahai How can you drive the best possible outcomes for your customers and your business? The most successful organizations control their performance chain rather than letting their performance chain control them. Back up a second – what is a performance chain? I define a performance chain as all the tangible and intangible elements that have to move from the moment you trigger demand until you have cash in the bank; all the ins and outs that have to work together and align to your target customer experience to drive the outcomes you want. When you boil it down to simple terms, a performance chain is really about flow. Everything has an in and an out. Think of your