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Most industries have a lot of competition. The merchant services industry, however, seems to have been dealt an extra measure! Over the years we have found that many merchants appreciate the additional service they have come to expect from our company and yet- they still have to deal with an endless supply of phone solicitors, door to door salesman and numerous mailers related to our industry. A long standing client recently called and invited me to come to his office to handle the 4 or 5 calls he often receives on a daily basis! He mentioned that “they just don’t know how to take NO for an answer” and “how come every caller promises they can save me money when they do not even know what I am

Every once in awhile you hear a fun story that speaks to the adversity we deal with in our lives- this story has a great message! Shake it Off and Step Up A farmer owned an old mule that fell into a well.After assessing the situation, the farmer reluctantly concluded thatneither the mule nor the well was worth saving. Instead, he called his neighbors together and enlisted them to help bury the old mulein the well and put him out of his misery. Initially the old mule was frantic, but as the dirt kept hitting his back,something happened. It dawned on the mule that every time a shovelload landed on his back, he should SHAKE IT OFF AND STEP UP!This he did, blow after blow. Shake it off

It is critically important that your cash flow- flows! Cheri PerryTuesday, September 13, 2011

God Bless the friends and families of those whose lives were taken 10 years ago today. God Bless the friends and families of those who have lost their lives since; defending the freedoms of a great nation. God Bless our leaders and help them to make the types of decisions that will help America get back on track. WE WILL NEVER FORGET TRIBUTE MORE INFO ON 9/11 ONE LAST TIME MUSIC VIDEO WHERE WERE YOU WHEN THE WORLD STOPPED TURNING MUSIC VIDEO GOD BLESS AMERICA MUSIC VIDEO- FAITH HILL It is important to remember the events of 9/11 and other tragedies so we can work towards a time and place where such senseless violence does not exist. Our company flag is being flown today in memory of the

10 years goes by in a flash! Tyler was 5 years old and we lived in Vancouver Washington at the time. Our home had two floors and I was sleeping upstairs when Dean ran up the stairs to tell me that the US was at war. It was a surreal moment- I carried Tyler’s little sleeping body down the stairs and sat in front of the television- stunned like I imagine most Americans were. Tears streamed down my face as the reports came in of the people who were lost, the rescue workers who freely gave their lives and the thought that America would never be the same again. I recall so clearly looking at my sleeping son and the stark contrast between his innocence and the hatred

SCAM ALERT – Don’t be a victim! There seems to be a rash of credit card scams lately – the most common over the past few weeks is one that you can absolutely avoid. Here is the scenario: A customer walks into your business or financial institution and attempts to make a purchase/cash advance. When you run the card, you receive an error message – typically “Call” or “CIB” which stands for ‘Call Issuing Bank’ or possibly “Hold Card”. The customer calls their “issuing bank” in an effort to resolve the matter and hands you their phone with the “bank” on the line. The helpful “bank representative” walks you through forcing the transaction through your terminal, providing you with an approval number. The transaction completes successfully, and your