Credit card fraud is a 52.8 BILLION dollar industry so its no surprise that there are lots of tools available that are designed to prevent credit card fraud. The Card Verification Value (CVV2) is the 3 digit code on the back of the credit card (4 digits on the front of AMEX cards). The 3 or 4 digit code is designed to add an extra layer of credit card fraud protection although many experts question its effectiveness. Knowing what the code is for and how the code is used can be a big help. Cheri PerryMonday, October 28, 2013

It is simply amazing how accustomed we have become to mediocre or poor service. As a society, we have come to expect lackluster service and are surprised when we find someone who cares enough to make their job worthwhile! Last week I called the Secretary of State’s office to get a general question answered and was greeted by Heather. She was truly a breath of fresh air and at the end of our call I thanked her for her cheerful professionalism- she said that she wanted the person on the other end of the line to feel like she cared: Mission Accomplished Heather As part of our first day of training at TMC, we have our new staff members read The Simple Truths of Service. One of our

Over the weekend, I had the opportunity to learn a few lessons while doing one of the most basic of things- TAKING OUT THE TRASH! It happened innocently enough, the garbage had piled up and it was glaringly apparent that the time to empty the trash container was upon me! The guys were out of town so the task fell to yours truly; here is what I learned: Garbage Is a Natural By Product: We all produce some type of garbage! Whether we are tossing away used containers or emptying our minds of old or outdated information, we humans naturally produce garbage. It does not matter what stage of life we are in- we are constantly accumulating and then shedding the excess (garbage) in our lives. Many times

It is with a heavy heart that I write this week’s TMC Blog. As a BUSINESS- each week brings a laundry list of plans and projects that need to be completed. This week, I want to use our Blog space to encourage our team, our merchants and our vendors to focus on What Really Matters. For those of you who have been following the AT/RT Cancer struggle of Miss Phoebe Fair (Zig Ziglar’s Great Grandaughter)- you should know that she lost her struggle over the weekend; Phoebe was just 4 years old. You can read about her journey by visitng AN ATYPICAL MIRACLE. Her parents provided an incredibly honest, brave and heartfelt accounting of their journey, in their blog. People matter in our chaotic world! Above & beyond

Congratulations to our Seattle Seahawks!! It was a great game against our Division rivals! As I was watching the game, I realized that BOTH teams are filled with amazing athletes. BOTH teams have great coaches and BOTH teams planned to win so what was the difference? In business, just like a great football team, there are elements that make the difference between winning and losing. Here are a few things to consider between now and YOUR next big game!! PURSUE a worthy goal! When you have a written goal and that goal lights you up– you will find a way to make things happen. You will break the goals down and get busy achieving them! It will seem as if people come out of the woodwork to help

This week, we remember the sacrifices made the day our nation came under attack. 9/11/01 We are so thankful to live in the United States of America. Our history rings strong with brave men and women who answer the call- who put their lives on the line in the moments of truth that define us. As you take a moment to reflect this week- here are a few links that you may choose to visit. 9/11 Memorial: http://www.911memorial.org/ 9/11 Time Line: http://timeline.national911memorial.org/ Flight 93 Memorial: http://www.nps.gov/flni/index.htm Pentagon 911 Memorial: http://pentagonmemorial.org/ Tragedy is a part of life but oh what strength, comfort and inspiration can be taken from the actions of those brave few who stand and deliver! This is a somber week for our nation- please pray for