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Last weekend, I read the most AMAZING book. I was flying back from an event where Darren Hardy was the featured speaker and his message was powerful. The simple steps he outlines in his book have the power to transform your business and your personal life! Click on the image above to get your copy; after you take a moment to read the quick review below! The little things make all the difference! Rewiring our companies and our personal lives for maximized success is more about the little things we do every day than those massive decisions so many think are responsible for failure or success. In Darren Hardy’s book, the COMPOUND EFFECT, he highlights the power of compounding good decisions and how your daily choices can lead

Today, we say goodbye to a wonderful friend and a great American. Wallace L Tharp (Wally) was born August 21, 1921 and he passed away peacefully in his sleep on January 21, 2015. His 93 years were filled with all kinds of adventures, lots of love, wisdom and friendship. I met Wally 15 years ago and we became fast friends! When a 6′ 4″ regal gentleman addresses you and says, “Congratulations Madame Area Governor- you have just been elected to this Toastmaster’s office so; is it a title or are you REALLY going to do the job?”, you have a couple of choices! #1- Answer politely and move on or 2- honor that amazingly honest question and develop a friendship. I chose option #2! Over the past 15

As business owners, we have lots to deal with every day and it is amazing how many of us (I’m looking in a mirror right now ) try to change things we have no control over! In the MERCHANT SERVICES world, there are quite a few of those frustrating unchangeables!! Interchange rates, technology changes, confusing statements….the list could go on and on. Today, we wanted to highlight a few of the things YOU DO HAVE CONTROL over in the crazy world of Credit Card Processing! Excellent Service: As a business owner you can say NO to poor service and non responsive companies. By requiring companies to deliver on their promises of exceptional service and finding better solutions when they don’t; we can reduce the number of bad apples

Welcome to the first full week of 2015! One of the greatest things about a New Year- is the feeling of a clean slate. Businesses have a fresh opportunity to deliver on their promises and set up some exciting goals for the upcoming year. At TMC, we have an exciting agenda planned for 2015. Part of our GROWTH plan for this New Year begins with helping the businesses we serve: GROW their businesses! Our Sir Smiley Campaign has been designed to let you tell everyone what you do and WHY you do it!! Your WHY is such a critical factor in the success of your business. If you have not read Simon Sinek’s book- Start With Why, we HIGHLY suggest starting your 2015 with this amazing read. Click

We are just over a week away from Christmas! It is such a wonderful and beautiful time of year. At Total Merchant Concepts, we have been wishing our merchants and anyone who calls into our office a ‘Merry Christmas’ for 18 years. The responses we’ve received have always been heartwarming. People really do enjoy a heartfelt sentiment. Christmas has always been a special time so it is surprising to hear that some people make such an issue over wishing people a Merry Christmas. I ‘ve even heard of people who said they were ‘cancelling’ Christmas because of financial reasons. Recently, the news reported a story where many people were going to celebrate Christmas AFTER the prices come down, AFTER Christmas. Personally, I do not believe you can actually

There are lots of ways cash flow can be affected in business. Let’s make sure the way you are using your own merchant account is NOT one of them! When you first open your merchant account, you should be walked through some basic usage guidelines (We have a 29 Step Installation Checklist here at TMC), to make sure you are using your account properly. Not adhering to some basic guidelines can cost you and your customers lots of frustration, time & money. Here are some ideas to assist you in making sure that you steer clear of the common pitfalls that can interupt your cash flow! Keep Your Paperwork Handy Cheri PerryMonday, November 17, 2014