Accepting credit cards is a necessity for most businesses today.  The reasons we accept plastic from our customers can make all of the things that go on behind credit card processing; tolerable!  Here are the top reasons why accepting credit cards from your clients just makes good business sense!   Make the Payment Process Easy When you can make accepting a payment easier for your clients, you increase the possibility of building a repeat and referral-based business.  When your customers find the payment process easy, meaning they can use whatever means they choose, it enhances their experience.  Imagine you have a client in your business and they have made their selections.  When they get to the checkout, they find that you do not accept credit cards.  Unfortunately, they

We have, from time to time, made the decision to close our office for a “training” day, and have our team attend training seminars, webinars and events. The events themselves are always a huge success however determining what the return on investment (ROI) was can be more difficult! With a product or service, the ROI is easy to calculate. You spent X number of dollars on a product, which resulted in increased sales or productivity. Comparing the sales numbers or productivity before and after the purchase of the product will give you your ROI and all of your number crunchers are happy. With staff training, it is much more difficult to calculate the true ROI.   How do you know if your investment paid off? How long do you

Dealing with employees can be one of the most challenging aspects of small business ownership, but it can also be one of the most rewarding – HOW you ask? Let’s start with a little history. Did you know that disengaged employees (estimated at 70% of the workforce) cost the US Economy around 370 Billion each year? That’s a lot of money and it’s coming out of YOUR pockets. Every time that revolving employee door turns it costs you money with onboarding costs, orientation time, and a host of other expenses depending on the type of business you have. Your business doesn’t have to experience those extremes if you’re willing to implement a few changes in the workplace that will help keep your employees engaged and happy to work

Delivering EXCELLENCE requires an ‘All Hands On Deck’ attitude! We continue adding new team members to our TMC team to serve our referral partners and merchants! The process of training new people to represent your company or brand is not easy but it is something that business owners must get good at, if they want to continue growing their businesses! Here are a few of the things we have been working on to keep the promises we make to our merchants; we hope you get some value out of the information! #1- HIRE WELL Just like in previous posts, we firmly believe in hiring attitude first. Training a new person on the Hows & Whys of your business, is a much easier task when you hired the guy/gal with