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We have, from time to time, made the decision to close our office for a “training” day, and have our team attend training seminars, webinars and events. The events themselves are always a huge success however determining what the return on investment (ROI) was can be more difficult! With a product or service, the ROI is easy to calculate. You spent X number of dollars on a product, which resulted in increased sales or productivity. Comparing the sales numbers or productivity before and after the purchase of the product will give you your ROI and all of your number crunchers are happy. With staff training, it is much more difficult to calculate the true ROI.   How do you know if your investment paid off? How long do you

Dealing with employees can be one of the most challenging aspects of small business ownership, but it can also be one of the most rewarding – HOW you ask? Let’s start with a little history. Did you know that disengaged employees (estimated at 70% of the workforce) cost the US Economy around 370 Billion each year? That’s a lot of money and it’s coming out of YOUR pockets. Every time that revolving employee door turns it costs you money with onboarding costs, orientation time, and a host of other expenses depending on the type of business you have. Your business doesn’t have to experience those extremes if you’re willing to implement a few changes in the workplace that will help keep your employees engaged and happy to work

Delivering EXCELLENCE requires an ‘All Hands On Deck’ attitude! We continue adding new team members to our TMC team to serve our referral partners and merchants! The process of training new people to represent your company or brand is not easy but it is something that business owners must get good at, if they want to continue growing their businesses! Here are a few of the things we have been working on to keep the promises we make to our merchants; we hope you get some value out of the information! #1- HIRE WELL Just like in previous posts, we firmly believe in hiring attitude first. Training a new person on the Hows & Whys of your business, is a much easier task when you hired the guy/gal with

More than 98.2 million individuals were impacted by the 10 biggest data breaches in the first half of 2021. Data breaches caused a lot of our merchants to call in and ask more questions about PCI Compliance. • Could this happen to me?• Is my business compliant?• Do I need to do anything else to make sure my customer’s cards are protected? We have seen PCI Compliance go from an unknown, fee-related issue to a very critical part of making sure businesses are insulated from breaches and fines. Instead of merchants asking questions like ‘WHY do I have to be compliant, they are now asking questions like ‘HOW do I protect myself and my customers. Most larger companies are now dedicating staff members to ensure they are not blindsided by breaches! And small

Most industries have issues with sales reps who are not real students of their profession (at best) or they are lacking in integrity (at worst).  They forget their real job: taking care of their customer and advising them to move in a direction that is best for the customer.  The credit card processing industry is NOTORIOUS for endless cold calls, door-to-door salespeople, and a less than positive experience for business owners.  At TMC, we are PASSIONATE about providing an integrity-based, educational experience for our merchants.  Much like the old game show TO TELL THE TRUTH– we would like to see if you can identify the REAL SALES PERSON. SITUATION #1- The sales rep has spent several weeks talking to the business owner and soon- the purchasing decision was made!  The POS system purchased