banner white long
WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
banner
WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
TMC Logo CLEAR

Latest Posts

Mobile Payments:  Learn about  it-Embrace it: LOVE it! 

Cheri Perry February 3, 2025

There are so many ways to process credit cards and it is important to understand what options are best suited for your business. Whether your business does delivery or curbside pick-up, mobile payment acceptance, online order ahead, and delivery we have mobile solutions available to help you go mobile. What Mobile Payment Option is Best for You? Mobile Processing: For businesses that need flexibility, mobile processing lets you accept payments anywhere—at events, on delivery runs, or even at curbside. Whether you choose a smartphone or a dedicated mobile terminal, this option offers convenience and efficiency. Tablet: Tablets can seamlessly integrate with online gateways or contactless payment devices. Consider the hardware costs and whether you’d prefer customers to interact with your device. Using a sturdy stand can enhance usability. Wireless Credit

Read More »

Customer Service

Cheri Perry January 27, 2025

Welcome to Total Merchant Concepts Excellence is Our Minimum Standard! Many businesses promise excellent customer service… at TMC, it is our PASSION! From the moment you begin speaking with our representatives all the way through to becoming a merchant or a referral partner, you will experience our top-notch service. Our Commitment to Excellence will be apparent each time you work with our team and your experience will leave you thinking that Excellent Service is alive and well!   To accomplish this level of service, we hire professionals who are committed to Excellence and we set the bar high when it comes to providing you with responsive, competent and knowledgeable care. We encourage our referral partners and our merchants to give us all types of feedback so we can remain in a constant state of improvement.  

Read More »

Raising the Bar on Service

Cheri Perry January 20, 2025

    These days, it is a rare treat to experience true Excellence in service: in almost any industry. Mediocre is the service mantra of the day but the crazy thing is that MOST companies are advertising their focus on amazing service yet still falling flat when it comes time to truly deliver. The credit card processing industry is no exception to this rule and maybe that is why we have found that delivering TRULY Above & Beyond service is one of the best ways to set TMC apart from the competition. We want to share a few of the ways we keep that service bar elevated so A- you know what to expect from us and B- you can share the information with your team and really

Read More »

Three Tips to Deliver Service With Passion

Cheri Perry January 13, 2025

When we train our referral partners to send their members to our company, we make some HUGE promises related to the level of service they can expect from our team. We’ve even been accused of implying that our staff can Walk on Water! Well, they do not walk on water (that position was filled over 2000 years ago), but there is a reason why we feel so comfortable making large promises regarding the service level of our team: THEY DELIVER! Each of our staff members truly cares about the businesses they have the privilege of working with and they know their stuff! Helpful Tips To Deliver Service With Passion At TMC we know that our staff is passionate about what they do because if they are not, we do

Read More »

Our Passion Is Service

Cheri Perry January 6, 2025

Best Customer Service! Stellar Service Guaranteed! Award-Winning Customer Service! BLAH BLAH BLAH BLAH!!! As consumers, we are all sick and tired of hearing the many promises of exceptional service, only to find that most companies fall painfully short in the service department. Think about it. When is the last time you experienced truly exceptional service and how do some companies manage to deliver when so many others fail miserably? Getting Your Team On Board In the movie ELF- our hero notices a sign regarding a ‘special’ cup of coffee and bursts into the establishment to congratulate the staff- CLICK HERE to watch the 20 second movie clip. Did you notice the looks on the staff’s faces? They were not only shocked by the well wishes but they lacked any enthusiasm.

Read More »

Unlocking the True Cost of Merchant Services: Why the Right Partner Makes All the Difference

Cheri Perry December 30, 2024

Many potential business owners ask us the same question- what fees do you charge- what is the COST? And while the rate structure is a critical component- the actual COST of a merchant account goes much deeper.  Selecting the RIGHT partner is GOOD for your bottom line.    Here are a few things to consider when evaluating your current solution or a new processing partner. OVERALL EFFECTIVE RATE: When you divide the amount of processing volume INTO the fee paid to process that volume- you get your overall effective rate. This is a MUCH MORE accurate way of determining what your fees are with any processing company. This is also a very rapid way to make sure you do not have any pricing weirdness happening on your monthly

Read More »
Facebook
Twitter
LinkedIn
Contact us
Skip to content