WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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Latest Posts

Raising The Bar On Service: Why So Many Businesses Are Losing Customers Without Realizing it!

Some businesses believe they deliver good service.Their customers quietly disagree. In crowded markets, service has become the deciding factor, but it’s also where many businesses struggle the most. Long response times. Inconsistent answers. Teams that mean well but lack confidence. Customers leave not because of price, but because the experience felt frustrating, confusing, or impersonal. The problem isn’t effort.It’s how service is designed and supported behind the scenes The Real Problem: Speed Without Substance Many companies chase speed, assuming faster replies automatically equal better service. But speed alone doesn’t solve customer frustration. When teams lack clear training, authority, or product knowledge, quick responses still lead to mistakes, mixed messages, and repeat issues. Customers feel the disconnect immediately.They hear different answers from different people.They sense uncertainty.They lose trust. And

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Welcome to a New Year of Possibility

    There’s something powerful about crossing the threshold into a new year. It isn’t just a change in the calendar; it’s a moment that invites us to pause and imagine what our businesses, and our lives, could look like with renewed focus. After spending the past few weeks reviewing, clarifying, and understanding the true costs and opportunities inside your business, today marks the first step into everything you’ve been preparing for. Here at TMC, we believe the start of a new year shouldn’t feel overwhelming. It should feel empowering. You don’t have to overhaul everything or sprint into January at full speed. What matters most is that you begin intentionally, with a clear understanding of what you want to build and who you want to become as

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The True Cost of Merchant Services: Why Your Partner Matters More Than the Rate

After last week’s conversation about the individual fees that appear on your processing statement, it’s time to step back and take a broader look at the big picture. Over the years, we’ve learned that business owners often focus on the rate they were quoted, assuming that percentage alone determines whether they’re getting a fair deal. In reality, your rate is only one small part of your total processing cost.   The first and most telling number to understand is your overall effective rate. This is the actual percentage you pay when you divide your total fees by your total processing volume. It accounts for everything: the discount rate, per-transaction fees, monthly minimums, statement fees, and any additional charges. It reveals the truth that a low advertised rate can

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The Hidden Costs in Payment Processing (And How to Protect Yourself in 2026)

If you’ve ever opened your merchant statement and felt the urge to squint or sigh, you’re not alone. One of the most common frustrations business owners bring to us is the confusion around the many fees that appear on their processing statements. December is an ideal time to look more closely at these costs, because even small adjustments can make a significant difference in your bottom line for the coming year. Now, let’s look at a few fees you might encounter on your statement. Not every processor will have all of these fees, but it’s good to understand what they are so there are no surprises.   Let’s begin with the monthly minimum fee. This fee ensures the processor earns a certain amount each month. If your business

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The End-of-Year Wake-Up Call Every Business Owner Needs

December has a way of sneaking up on us. One minute we’re coasting through fall, and the next we’re knee-deep in holiday rush, end-of-year demands, and the kind of chaotic energy only business owners truly understand. But buried beneath the noise is an invaluable moment; a chance to slow down long enough to really look at your business with clear eyes.   At TMC, we’ve learned something after spending decades working alongside entrepreneurs: a strong new year doesn’t happen by accident. It is intentionally crafted long before January arrives. And mid-December just might be the perfect time to begin that work. The first question to ask yourself is simple: What story did this year tell? Every year reveals patterns, and those patterns hold the keys to building a

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A Relationship Built on Loyalty and Heart

I was headed to Olympia when a bright red Snap-on truck rolled past, an eagle spread wide across the back. Something about that eagle made me think of Shaun Adams.   Shaun had been one of our merchants for more than twenty years- a loyal, passionate, high-D driver who threw himself into his work and his relationships with the same energy.   Shaun was excellent at what he did. He served his clients with confidence, passion, and a genuine love for people. Every visit to our office brought stories about his family, laughter, and that unmistakable spark of someone who really lived (and loved) his work. In credit card processing, the conversations aren’t always easy. No one loves rate increases or equipment upgrades- especially for mobile merchants like

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