1. Ability to follow instructions. This matters in every area of our work, including compliance, service, and transaction accuracy. A team that can follow instructions is easier to train and more dependable.
2. Strong communication skills. Processing is detail-oriented, and much of our support happens over the phone. Candidates need to be able to communicate clearly and professionally to serve our merchants well.
3. Core value alignment. We’re not just looking for skill sets—we’re looking for people who align with the way we serve: with integrity, dedication, and a genuine smile.
4. Wired for the work. Every team member is wired differently. Using tools like DISC helps us place people in the roles where they naturally thrive.
5. Willingness to grow. Willingness is the spark that keeps people learning, contributing, and building stronger relationships—with teammates, merchants, and referral partners.

When your team has these five traits, your service improves, your processing runs smoother, and your customers feel the difference. That’s why we focus on building the right team, not just filling roles.

If managing payroll is taking up too much time and energy, we can help with that too. Our payroll services are designed to simplify your back office so you can focus on leading a great team.

P.S. We care deeply about building a healthy, values-driven culture—because we believe great service starts with a great team.

We’re honored to have been named one of Inc. Magazine’s Top Workplaces in America for over five years in a row. It’s a reflection of the people-first approach we live out every day.

At TMC, we’ve learned that experience matters, but it isn’t everything. The right team is built by prioritizing five key traits that set people up for success.