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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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Integrity: It Matters!!

Integrity: It Matters!!

INTEGRITY is one of ‘those’ words! You know- the ones that make a promise just by speaking them. Lots of people and businesses utter these promising words and yet so few really do what is necessary to deliver.

As our Total Merchant Concepts team reflects on 2013 and makes plans for another incredible year, we want to share our commitment to service & Integrity with you!

#1 We PROMISE to deliver on our internal promise to take care of our team

#2 We PROMISE to deliver on each promise we make to our Merchants & Referral Partners

#3 We PROMISE to put forth a suite of products that help you grow your business

#4 We PROMISE to keep your desired end result in mind at all times

#5 We PROMISE fast, courteous and accurate service- delivered with a smile

#6 We PROMISE to make every effort to reduce unnecessary fees

#7 We PROMISE to treat you like we would want to be treated

#8 We PROMISE to treat your referrals like the gifts they are

#9 We PROMISE to continually increase our knowledge

#10 We PROMISE to act with Integrity in every action and with every interaction we have with you!

Thank you for an amazing year and for trusting us to take care of your business needs! We are VERY EXCITED to bring several new offerings and training opportunities to you in 2014! Click below for one of our favorite Integrity Stories!!

Honest Abe Story

Cheri Perry
Monday, December 30, 2013

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