banner white long
WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
Customer Service
WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
TMC Logo CLEAR

Customer Service

Welcome to Total Merchant Concepts

Excellence is Our Minimum Standard!

Many businesses promise excellent customer service… at TMC, it is our PASSION!

 

From the moment you begin speaking with our representatives, all the way through to becoming a merchant or a referral partner, you will experience our top-notch service. Our Commitment to Excellence will be apparent each time you work with our team and your experience will leave you thinking that Excellent Service is alive and well!

 

In order to accomplish this level of service, we hire professionals that are committed to Excellence and we set the bar high when it comes to providing you with responsive, competent and knowledgeable care. We encourage our referral partners and our merchants to give us all types of feedback so we can remain in a constant state of improvement.