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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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Business & the ER

Business & the ER

When you are injured to the point of having to make a trip to the ER- things go pretty fast! Wouldn’t you like to know that the team taking care of you:

  • KNEW the plan of action?
  • Had all of the TOOLS they needed to patch you up?
  • Were well trained to deal with the UNEXPECTED?
  • CARED about the outcome & had the attitudes to prove it?

When we treat our businesses and our jobs like they are as important as a trip to the ER, we get the kind of life changing results EARNED by that urgent focus. Our customers, clients & members want the same things we would want if we had to make that ER visit!

  • They want to know that we know our ‘stuff’.
  • They want to know we are prepared with the right tools.
  • They want to know our staff is well trained to handle their needs.
  • They want to know that we can take care of the unexpected.
  • They want to know and feel our caring upbeat attitudes.

No one wants to have to visit the ER- but when that team of loving professionals gets the opportunity to be of service and they begin with their desired end result in mind- TAKING EXCEPTIONAL CARE of their injured patients- magic happens and lives are saved.

Making sure that your business is prepared to take great care of your clients by having the systems and processes in place to deliver an exceptional experience, empowers your company and your team to be a lifesaver of sorts! You may not be fixing broken bones but you can have a positive impact in the lives of those you serve with that ER mindset!

Cheri Perry
Monday, September 26, 2016

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