Our certified business specialist (CBS) Training fits nicely into your training and development program and can be used as part of your onboarding process for new team members as well as longstanding team members.
This 12-session course will leave your team feeling confident and capable of helping the businesses in your community. As an added bonus, the last session is designed to give your team tips and suggestions to put their knowledge to work in the community.
1. CU Approach to Business
2. What makes a Great Business Services Rep
3. How People are wired (DISC)
4. Why People Get Into Business
5. Organization Types
6. 5 Areas of Every Business
7. Business Services/Needs
8. MVP (Mission, Vision, Purpose)
9. Staffing/Hiring
10. Marketing/Social Media
11. 4 Seasons of a Business
12. Serving Businesses in Our Community