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WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
Whitelisting Emails
WHY the Smiley? Lots of people ask us “What in the heck does a SMILEY FACE have to do with Credit Card Processing and why does everything TMC does, have a Smiley attached to it?”- we love the question and here is the simple answer. MOST business owners do not find JOY in working with their credit card processor- in fact, quite the opposite! So when we decided to take care of businesses and their processing needs, we knew we had to be different. The SMILEY FACE sends a certain message: We are glad to see you, hear you, work with you and to be of service. We CARE about you and we will do everything we can to put a smile on your face. Credit card processing is one of the products we provide but Taking Care of People and delivering a SMILE WORTHY experience is who we are and WHY we do what we do.
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Whitelisting Emails

We want to make sure we can reach you!
 
In order to help ensure proper delivery of emails to your inbox, you can add senders of legitimate emails to your Whitelist, also called the Approved or Safe Sender list. Click below to view instructions on how to do whitelist emails for several popular Internet Service Providers and email companies.
1. Click Contacts in the right toolbar.
2. Click Add Contact.
3. Enter [Total Merchant Concepts]
Use Email:CustmerCare@TotalMerchantConcepts
4. Click Add Contact button in the popup to finish.
1. Click in the header of the message you’re viewing.
2. Click Add to finish.

1. Click Preferences from the menu.
2. Click Restrict Incoming Email.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter [CustmerCare@TotalMerchantConcepts].
6. Click Add.
7. Click Update to finish.

1. Click Address Book.
2. Click Add Contact.
4. Save Total Merchant Concepts as a contact
Use email:CustmerCare@TotalMerchantConcepts.com
5. Click save.
1. Open your mailbox and click “Options” (upper right hand corner).
2. Click the “Junk E-Mail Protection” link.
3. Select the “Safe List” link.
4. Copy and paste CustmerCare@TotalMerchantConcepts into the dialog box titled “Type an address or domain”.
5. Click the “Add” button next to the dialog box.
6. If the mailing is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button.
1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Click Add [Total Merchant Concepts] to contacts list to finish. 
1. Click Address Book .
2. Click File.
3. Click New Card.
4. Enter [Total Merchant Concepts] and additional information if you wish.
Use email : CustmerCare@TotalMerchantConcepts
5. Click Edit to finish
1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish. 
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [Total Merchant Concepts] and additional information if you wish.
Use email: CustmerCare@TotalMerchantConcepts
7. Click OK to finish.
You should also check that the mailing’s email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to “Blocked Senders List” instead of “Safe List”. If you see the mailing’s from address on this list, select it and click the Remove button.